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Arbejdsgivers annonce:

Project Manager for ServiceNow, 6 months in Copenhagen. Read more about this rol

Manage the Implementation of new Service Management Tool, ServiceNow in Norway, replacing the current tool HPSM and Sugar to handle incident, problem, change and knowledge management in Norway.

The project covering all implemented processes, including incident, problem, change realignment, including setup of integrations with CMDB, Master Data, Knowledge Management reporting etc.

Establish the project group and the supplier to implement the solution, with the required competencies and allocated recourses.

Work close together with supplier project manager ensuring the project adheres to budget, time frame and quality.

Implementation of the new ITSM solution expected to cause some changes to way of working, roles and responsibilities, to align with Best Practice and realign with future wanted state and best solution.

•Use a standard methodology for implantation of ServiceNow products, but similar framework can be used, with same way of working.
•Understand best practices
•Understand the consequences
•Decide if change
•Document and educate

Onsite workshop with subject matter experts internally and externally, define the scope of each sprints as well as the content, dependencies, stakeholders and deliverables
Secure clear responsibility. Who can take decision about Way of working, Out of Box Solution and Best Practice.

Review of current process setup, necessary updates and changes to the tool and realign with future Way of Working, training and Rollout.

Start: 02-Dec-2018
End: 31-May-2019
Contact Jesper Bøttiger,, +45 5230 6917